Description
Basic Support program provides software support services during business hours as defined below, along with upgrades and updates to the products. One year of Basic Support is included with your product license purchase.
Specifications
UNSPSC Code
81111805
Brand
Veeam
Brand Name
Veeam
Category
Services
Manufacturer
Veeam Software
Manufacturer Part Number
V-ESSENT-VS-P0ARE-64
Manufacturer Website Address
http://www.veeam.com
Marketing Information
Basic Support program provides software support services during business hours as defined below, along with upgrades and updates to the products. One year of Basic Support is included with your product license purchase.
Product Type
Service
Provided Support
Phone Support
Service Description
12x5x2 Hour
Service Duration
1 Year
Service Main Type
Technical
Service Name
Basic Support - Reactivation
Service Response Time
2 Hour - Phone Support - severity level 1
Service Sub Type
Electronic
Service Type
Technical
