Description
More than a traditional break-fix service, SonicWall Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades plus expert technical assistance and hardware replacement to keep your SonicWall solution performing optimally.
Available in one-, two- and three-year agreements, SonicWall Silver Support services include:
- Chat/Email/Web/Telephone Support - for technical assistance
- Software/Firmware Updates - for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to SonicWall's electronic support tools
Specifications
UNSPSC Code
81111805
Brand
SonicWall
Brand Name
SonicWall
Category
Services
Manufacturer
SonicWall Inc.
Manufacturer Part Number
01-SSC-4302
Manufacturer Website Address
http://www.sonicwall.com
Product Type
Service
Provided Support
Replacement
Service Description
24x7
Service Duration
1 Year
Service Main Type
Exchange
Service Name
Silver Support
Service Sub Type
Electronic and Physical
Service Type
Exchange
