Description
Dell SonicWALL E-Class Support 24x7 is designed for customers with Dell SonicWALL E-Class solutions. Available 24x7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. E-Class Support includes:
- Direct access. 24x7x365 access to a team of highly-trained, senior support engineers located at a Dell SonicWALL Enterprise TAC
- Telephone/email/web-based support. 24x7x365 telephone, email and web-based technical support
- Software/firmware updates. For all software and firmware updates and upgrades
- Hardware replacement. Advanced exchange for replacement of defective hardware
- Support tools. Access to Dell SonicWALL's electronic support tools
Specifications
UNSPSC Code
81111805
Brand
SonicWall
Brand Name
SonicWall
Category
Services
Manufacturer
SonicWall Inc.
Manufacturer Part Number
01-SSC-8443
Manufacturer Website Address
http://www.sonicwall.com
Product Type
Service
Provided Support
Replacement
Service Description
24x7
Service Duration
1 Year
Service Main Type
Exchange
Service Name
E-Class Support
Service Sub Type
Electronic and Physical
Service Type
Exchange
