Lenovo Premier Support - Extended Service - 3 Year - Service - 24 x 7 x Next Business Day - On-site - Maintenance - Parts & Labor
Description
A remote Premier Support consultant, who will:
- Serve as a single point of contact for comprehensive hardware and software troubleshooting
- Own end-to-end case management and problem resolution
- Manage Premier call escalation to address high-severity issues or systemic problems
Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution
On-demand remote system analysis, providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product's supported configuration
Specifications
UNSPSC Code
81111805
Brand
Lenovo
Brand Name
Lenovo
Category
Services
Manufacturer
Lenovo Group Limited
Manufacturer Part Number
5WS0Y64962
Product Type
Service
Provided Support
Phone Support
Service Characteristic
Parts & Labor
Service Description
24x7xNext Business Day
Service Duration
3 Year
Service Location
On-Site
Service Main Type
Maintenance
Service Name
Premier Support - Extended Service
Service Response Time
Next Business Day - Parts & Labor
Service Type
Maintenance
Lenovo Premier Support - Extended Service - 3 Year - Service - 24 x 7 x Next Business Day - On-site - Maintenance - Parts & Labor
