Description
Extreme Networks AHR Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, services offerings cover the replacement part for arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
Specifications
UNSPSC Code
81111805
Brand
Own Brand
Category
Services
Product Type
Service
Provided Support
Phone Support
Service Characteristic
Parts & Labor
Service Description
24x7x4 Hour
Service Duration
1 Year / 4 Incident
Service Location
On-Site
Service Main Type
Maintenance
Service Response Time
4 Hour - Parts and labor
Service Type
Maintenance
