Cisco Unified Contact Center Express v.10.0 Advanced Quality Manager - Media Only - IP Telephony
Description
Cisco Unified Contact Center Express supports powerful, agent-based service as well as fully integrated self-service applications resulting in reduced business costs and improved customer response. The solution provides a sophisticated automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services as well as offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express ensures your business rules for inbound and outbound voice, email, web chat, and customer interaction management help deliver each contact to the right agent the first time.
Cisco Unified Contact Center Express is available in three packages: Standard, Enhanced, and Premium, to better match product functions with your customer contact interaction management requirements. The Cisco Unified CCX solution is tightly integrated with Cisco Unified Communications Manager and Cisco Business Edition 6000 (BE 6000).
Specifications
UNSPSC Code
43232805
Brand
Cisco
Brand Name
Cisco
Category
Software
License Type
Media Only
Manufacturer
Cisco Systems, Inc
Manufacturer Part Number
CCX10AQMMEDKITK9
Manufacturer Website Address
http://www.cisco.com
Product Name
Unified Contact Center Express v.10.0 Advanced Quality Manager
Product Type
Software
Software Main Type
Network & Communication
Software Name
Unified Contact Center Express v.10.0 Advanced Quality Manager
Software Sub Type
IP Telephony
Cisco Unified Contact Center Express v.10.0 Advanced Quality Manager - Media Only - IP Telephony
